Right of Revocation
1.1. (Notice concerning revocation)
As a consumer concluding a remote sales transaction, the Customer is, as a rule, entitled to a statutory right of revocation, information on which we provide below in accordance with the statutory sample. The exceptions to the right of revocation are stated in Paragraph 2. A sample revocation form can be found in Paragraph 4.
Notice concerning revocation:
You have the right to revoke this contract within fourteen days without giving any reasons.
The revocation deadline is fourteen days from the day you or a third party nominated by you, and who is not the carrier, took possession of the goods. In order to exercise your right of revocation, you must inform us (SAVUE GmbH, Rykestraße 35, 10405 Berlin, email@example.com, +49 30 612 99563) of your decision to revoke this contract by means of an express declaration (for example, by means of a letter sent by the postal services or an email). You can use the enclosed sample revocation form. This, however, is not mandatory.
In respect of compliance with the deadline for revocation, it shall suffice that you send the notification concerning the exercising of the right of revocation prior to expiry of the deadline.
Consequences of revocation
Should you revoke this contract, we must immediately refund all payments we have received from you immediately and at the latest within fourteen days of the date on which we received the notification concerning your revocation of this contract, including the delivery costs (with the exception of additional expenses incurred due to you choosing a type of delivery that differs from the lowest standard delivery price offered by us). For this refund, we will use the same means of payment used by you during the original transaction, unless expressly agreed otherwise with you. You will not be charged any fees in connection with this refund.
We reserve the right to refuse the refund until we have received the goods back or until you have provided proof that you have sent the goods for return, depending on which occurs first.
You must return or handover the goods immediately to SAVUE GmbH, Rykestraße 35, 10405 Berlin and, in all cases, within fourteen days of the date on which you inform us of the revocation of this contract. The deadline shall be considered complied with if you ship the goods prior to the expiry of the fourteen-day deadline. You must bear the direct costs associated with the return of the goods. You must only provide compensation for any loss in value of the goods if this is due to use of the goods that goes beyond the extent that is necessary to check the quality, properties and functionality of the goods.
End of the notice concerning revocation
1.2 (Exclusion of the right of revocation)
The right of revocation shall not exist in case of the following contracts:
Contracts for the delivery of sealed goods that are not suitable for return due to reasons connected to protection of health or hygiene if the seal was removed following delivery.
The procedures named in this “returns” section are not a prerequisite for the effective exercising of the right of revocation.
Prior to the return shipment, customers are requested to report this to the Seller (to SAVUE GmbH, Rykestraße 35, 10405 Berlin, or by email to: firstname.lastname@example.org), so that the return can be notified. This enables the Seller to allocate the products as quickly as possible.
Customers are requested to return the goods to the Seller as a post-paid parcel and to retain the proof of postage.
Customers are requested to avoid damage to or contamination of the goods. If possible, the goods should be returned to the Seller in the original packaging with all accessories. Should the Buyer no longer be in possession of the original packaging, different suitable packaging should be used, in order to ensure sufficient protection against damage during transportation and to avoid any damage claims due to damage connected to defective packaging.
1.4 (sample revocation form)
Should you wish to revoke the contract, please fill in this form and return it to us.
– To SAVUE GmbH, Rykestraße 35, 10405 Berlin, email@example.com
– I / we hereby revoke the contract concluded by me / us in respect of the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) – only in case of notification in paper form
(*) delete as appropriate.
You can also download the form as an PDF here.